Sewage Cleanup Services Our Volcano Team Performs
Here's what our certified Volcano Sewage Cleanup crew handles on every job.
Containment Setup & Source Control
The first action our Volcano sewage crew takes on any Category 3 event is establishing negative-pressure containment — critical plastic sheeting barriers that prevent sewage contamination from spreading into unaffected areas of the property through airborne particles, foot traffic, and air circulation. Containment also controls odor migration within the property while remediation is underway. Simultaneously, we identify and coordinate the correction of the blockage or failure that caused the backup — whether that's a main line obstruction, a failed cleanout, or a sump failure — so that remediation isn't interrupted by a secondary event.
Category 3 Extraction & Material Removal
No material gets dried in place unless it passes decontamination protocol first.
Multi-Phase Antimicrobial Sanitization
After material removal, every remaining structural surface — framing, subfloor sheathing, masonry, concrete, and any hard surface that contacted sewage water in your Volcano property — receives a multi-phase sanitization treatment using EPA-registered, hospital-grade antimicrobial and antifungal agents. The sanitization sequence includes spray application, documented dwell time, surface contact, and at minimum one additional application after the first dwell cycle. This is not a one-spray process. The S520 protocol our Volcano team follows is designed to address the pathogen load that Category 3 water deposits on structural surfaces.
Odor Neutralization & Air Treatment
Category 3 sewage events leave odor-causing compounds embedded in structural materials, in the air space above the affected area, and — in HVAC systems — potentially distributed throughout the property. Our Volcano team uses hydroxyl generator technology and botanical-based counteractant treatments to neutralize sewage odor compounds in the air and on surfaces, not mask them. For properties where HVAC ductwork may have been exposed to Category 3 contamination, duct isolation and decontamination is included in our scope evaluation.
Insurance & Backup Coverage Claims
Most HI homeowner's policies cover sewage backup events under a backup coverage rider. Our Volcano claim coordinators are familiar with the specific documentation that backup claims require — including the distinction between backup events (covered) and sewer line failures (may require separate coverage) — and build your claim file from the first day to match what your carrier's adjuster will look for. We file the claim, coordinate the adjuster visit, and follow the settlement through. You focus on your household; we handle the insurance.
Post-Remediation Reconstruction
After Category 3 remediation is confirmed complete by instrument readings and — where required — by third-party clearance testing, our licensed Volcano reconstruction team rebuilds your property: new drywall, fresh insulation, flooring, paint, trim, and any affected cabinetry or millwork. All reconstruction is performed to the same documentation standard as the remediation phase, providing a complete recovery record from sewage event to finished property that your insurance carrier and any future property transaction will find clear and complete.
